TERMS & CONDITIONS

CUSTOMER SATISFACTION SURVEY

bloom™ hearing specialists Customer Satisfaction Survey

TERMS AND CONDITIONS AS AT 5th March 2020 (Terms)

  1. OFFER AND ELIGIBILITY
    1. This Customer Satisfaction Survey prize (CSS_20) is offered by Active Hearing Pty Ltd trading as bloom™ hearing specialists New Zealand
    2. By participating in the CSS_20 you agree to be bound by these Terms.
    3. The CSS_20 will be open from 5th March 2020 to 5th April 2020 (Promotion Period).
    4. To qualify for the CSS_20 :
      1. you must have received a personal invite to participate in the survey from bloom™ hearing specialists.
      2. You must have completed the survey by answering all questions online within the Promotion Period.
      3. You can only enter once.
      4. you must have entered your contact details in the form in the survey (full name, email and phone number).
    5. The CSS_20 is not available to employees of bloom™ hearing specialists or WSA.
  1. ISSUING OF THE PROMOTIONAL REWARD
    1. Each person that meets the criteria set out in paragraph 1(d) above will enter the draw to receive a $200 Gift Card (Reward).
    2. The draw will be a random draw performed 6th April 2020.
    3. The winner will be contacted via email the next day.
    4. The Reward will be delivered by a tracked delivery service to the residential address given to bloom™ hearing specialists (at bloom™ hearing specialists' cost). Processing and delivery of the Reward may take up to four (4) weeks from the time the Referred Customer has entered the competition.
    5. If bloom™ hearing specialists cannot offer the Reward due to events beyond its reasonable control, it will contact the winner and offer a reasonably comparable substitute to the Reward.
    6. If bloom™ hearing specialists cannot get in contact with the winner within 2 weeks, bloom™ hearing specialists will conduct a second draw and follow the process described above.
  1. PRIVACY
    1. bloom™ hearing specialists collects personal information in order to conduct this CSS If the information requested by bloom™ hearing specialists is not provided, bloom™ hearing specialists may not be able to provide requested goods or services and the individual may not be able to participate in the CSS.
    2. bloom™ hearing specialists will handle Personal Information in accordance with its Privacy Policy at bloomhearing.co.nz/en-nz/footer-content/privacy-policy. The Privacy Policy outlines how bloom™ hearing specialists handles and deals with personal information, how you may access and seek the correction of the personal information that bloom™ hearing specialists holds about you, how you may complain about a privacy breach and how bloom™ hearing specialists will deal with such a complaint.
    3. In administering the CSS and for related purposes, bloom™ hearing specialists may disclose personal information to its related entities, agents and service providers. Some of these are located overseas, including in Denmark, Singapore, South America and New Zealand.
  1. MISCELLANEOUS
    1. bloom™ hearing specialists reserves the right to cease and / or revoke the CSS or substitute the Reward offered with another item of the same value at its sole discretion from time to time and without notice.
    2. To the extent permitted by law, bloom™ will not be liable to any person for any cost, loss, damage, liability, expense or claim arising, whether directly or indirectly, in connection with the CSS. Any dispute or situation not covered by these terms, will be resolved by our management in a manner it deems to be fair (acting reasonably).
$100 "REFER A FRIEND" PROMOTION

TERMS AND CONDITIONS AS AT 11th November 2019

  1. OFFER AND ELIGIBILITY 
    1. This ‘Refer A Friend’ promotion (RAFP) is offered by bloom™ hearing Limited (NZBN 9429030584259) of PO Box 46- 323 Herne Bay, Auckland New Zealand 1010 (bloom™).
    2. The Offer is valid for one (1) $100 Gift Card to be delivered to an existing bloom™ hearing specialist customer when they refer a new customer (Referred Customer) to a bloom™ hearing specialist clinic. The referred customer must complete a Hearing Health Check appointment with any bloom™ hearing specialist clinic and quote the Existing Customer’s name and contact details before the booking or at the appointment.
    3. The program will not allow customers under the age of 50 years of age to claim a $100 gift card if they have normal hearing
    4. If you are an existing bloom hearing customer, you can refer anyone to a bloom hearing clinic for an appointment to be eligible for this offer (referee customer)
    5. Subject to clause 1(4), this offer is only open to: Existing bloom™ hearing specialist customers in New Zealand (Existing Customer) who has previously completed at least one (1) appointment at a bloom™ hearing specialist clinic.
    6. For the avoidance of doubt, the Referred Customer must be a new customer (not a previous or existing bloom™ customer). An Existing Customer may make referrals to an unlimited number of Referred Customers. This is not available to employees of bloom™.
  2. TAKING UP THE OFFER

An Existing Customer can receive a $100 Gift Card when:

  1. A New Customer (Referred Customer) contacts bloom™ hearing specialist after being referred by an Existing Customer and completes a Hearing Health Check appointment with any bloom™ hearing specialist clinic.
  2. The referred customer completes a bloom hearing appointment and presents with a hearing loss;
  3. The Referred Customer must book within the Promotional period book and complete a free hearing health check appointment with any bloom™ clinic in New Zealand (Appointment); and
    (iv) the Referred Customer must quote the Existing Customer’s full name, email and phone number at the time of booking the Appointment and / or at end of the Appointment (Full Details). If the Referred Customer cannot provide Full Details which match the Existing Customer's details on the bloom™ system, the referral will not be valid.

3. ISSUING OF THE $100 GIFT CARD

  1. The Existing Customer will receive one (1) $100 Gift Card via a tracked delivery service to their residential address given to bloom™ hearing specialist. Delivery of the $100 Gift Card may take up to four (4) weeks from the time the Referred Customer has completed their appointment.
  2. If bloom™ hearing specialists cannot offer a $100 Gift Card due to events beyond its reasonable control, it will contact the customer and offer a reasonably comparable substitute to the Gift Card.

4. PRIVACY

  1. bloom™ hearing specialists will handle Existing Customers’ and New Customers’ Personal Information in accordance with its Privacy Policy at https://www.bloomhearing.co.nz/en-nz/footer-content/privacy-policy
  2. bloom™ hearing specialists will not provide the Existing Customer with any information relating to a Referred Customer, except for the fact that a Referred Person has completed a Hearing Health Check appointment and that the Existing Customer is therefore entitled to receive a $100 Gift Card from bloom™ hearing specialists, in accordance with these Terms and Conditions.

5. MISCELLANEOUS

  1. Notwithstanding any other provision in these Terms and Conditions, except for clause 3(2), bloom™ hearing specialists may:
    1. Suspend or withdraw all or any part of this offer for any reason and at any time; 
      and/or
    2. Vary the terms or content of all or any part of this offer including (without limitation) any time or date in this offer and these Terms and Conditions.
  2. To the extent permitted by law bloom™ hearing specialists will not be liable to any person for any cost, loss, damage, liability, expense or claim arising, whether directly or indirectly, in connection with the offer of the $100 Gift Card.