COVID-19 Update: All Clinics Are Open

UPDATED: 12 March 2021

All clinics are open for in-clinic appointments.

If you are feeling unwell, please do not attend the clinic. Instead, please call the clinic and we will be able to provide the appropriate advice for your hearing needs.

We will continue to remain vigilant and abide by the Government and Ministry of Health guidelines.

Upcoming Appointments

If you have an upcoming appointment, you can:

Before Visiting Your Clinic

If you are attending an appointment or planning to visit a clinic, we encourage you to:

  • Call your clinic if you would usually drop in. We may be able to assist you over the phone instead. Your can find the contact details of your nearest clinic here.
  • Visit the clinic only if you are well and are not experiencing cold or flu symptoms, such as fever, cough, difficulty breathing, sore throat, sneezing or runny nose, or loss of sense of smell.
  • Follow Government advice and remain in self-isolation for 14 days if you have been in close contact with a confirmed or suspected case of COVID-19.

If you are unable to attend your appointment time for any reason, we are happy to reschedule any appointments to a later date. Please call us on 0800 522 422 or your local clinic if you have any questions or concerns.

Services Available

Hearing Aid Batteries

You can purchase hearing aid batteries from our online shop.

Remote Hearing Aid Repairs

We will continue to provide remote hearing aid repair services at all COVID Alert Levels. You can request these services by completing the form below.

Phone Consultations

We will continue to provide hearing advice and support with our Phone Consultation services. You can request this service by completing the form below.

Remote Hearing Aid Fittings and Adjustments (Remote Care)

Using remote care technology, you can have your hearing aid adjusted and/or fitted remotely. You can request this service by completing the form below.

Urgent Hearing Care Appointments

If you are experiencing any of the below and require an urgent hearing care appointment, please call us on 0800 522 422

  • Occluding wax
  • Fluctuating hearing loss
  • Sudden onset hearing loss
  • Sudden onset tinnitus
  • Sudden onset vertigo

Remote Services Request Form

Complete the form below and we will contact you shortly to confirm your requirements. Alternatively, you can reach us on 0800 522 422 or

Services required


For latest update on COVID-19, please visit: