UPDATED: 27th January, 2022. The below is valid under the Red Traffic Light setting.

As New Zealand has commenced the COVID-19 Protection Framework our bloom hearing specialists network continues to be able to provide ongoing hearing care.

Our clinics operations continue to align with all necessary requirements to ensure the safety of both our customers and team members.

You can view details of the COVID-19 Protection Framework HERE

Are bloom hearing clinics open?

Yes, all our clinics across New Zealand are available for services.

If you require an appointment, please contact your local clinic where our friendly team will provide advice and ask you some screening questions before booking an appointment for you. Contactless drop off services, and remote care services continue to be available. 

Can I have an appointment via phone or virtually?

Yes, bloom hearing specialists continues to be able to provide hearing services via phone, virtual care, or remote care.

Do I have to provide my vaccine status to entre a bloom hearing specialists clinic?

bloom hearing specialists will not be requesting your personal vaccination status for you to be able to access hearing services. This aligns with the requirements as set out by the Ministry of Health for Health Services and Designated Premises.

Our clinics utilise the required PPE as per the guidance provided by the Ministry of Health. QR posters are available for contact tracing, as well as a paper-based contact tracing process should you require this.

Are there any requirements for me attending a bloom hearing specialist clinic?

We ask all customers visiting our clinics to follow the government advice regarding face coverings when visiting a healthcare practice. 

Please ensure to bring and wear a face covering when entering one of the clinics, if you have an exemption for a face covering, please inform one of our friendly team members when you arrive at the clinic. If you don’t have a face covering, we are happy to provide one for you.

If you are not feeling 100% well, we ask that you contact our clinic before you arrive so we can reschedule your appointment.

If you have any questions or concerns, please feel free to contact us at info@bloomhearing.co.nz or 0800 522 422.

If you have an upcoming appointment, you can:

• Contact your local clinic
• Call us on 0800 522 422
• Submit an online appointment request
  
  
  

If you are attending an appointment or planning to visit a clinic, we encourage you to:

• Call your clinic if you would usually drop in. We may be able to assist you over the phone instead. You can find the contact details of your nearest clinic here.
• Visit the clinic only if you are well and are not experiencing cold or flu symptoms, such as fever, cough, difficulty breathing, sore throat, sneezing or runny nose, or loss of sense of smell.
• Follow Government advice and remain in self-isolation for 14 days if you have been in close contact with a confirmed or suspected case of COVID-19, or returned from international travel.
• Follow Government advice regarding face masks and contact tracing.

If you are unable to attend your appointment time for any reason, we are happy to reschedule any appointments to a later date. Please call us on 0800 522 422 or your local clinic if you have any questions or concerns.

Hearing Aid Batteries and consumables

You can purchase hearing aid batteries and a selection of consumables from our online shop.

Remote Hearing Aid Repairs

We will continue to provide remote hearing aid repair services at all COVID Alert Levels. You can request these services by completing the form below.

Phone Consultations

We will continue to provide hearing advice and support with our Phone Consultation services. You can request this service by completing the form below.

Remote Hearing Aid Fittings and Adjustments (Remote Care)

Using remote care technology, you can have your hearing aid adjusted and/or fitted remotely. You can request this service by completing the form below.

Urgent Hearing Care Appointments

If you are experiencing any of the below and require an urgent hearing care appointment, please call us on 0800 522 422. 

• Occluding wax
• Fluctuating hearing loss
• Sudden onset hearing loss
• Sudden onset tinnitus
• Sudden onset vertigo

• Unite Against COVID-19 - https://covid19.govt.nz/
• Ministry of Health New Zealand - https://www.health.govt.nz/
• For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453